Privacy Policy

Last updated: 14 August 2026

This Privacy Policy explains how LucienLucienLucien, a UK sole trader, uses your personal information.

Business name: LucienLucienLucien
Address: [REDACTED ADDRESS]
Email: [EMAIL ADDRESS]

1. Information We Collect

When you purchase jewellery, we may collect:

  • Your name

  • Email address

  • Delivery address

  • Telephone number, if you choose to provide one

  • Order details

  • Information you provide for bespoke or personalised jewellery

When you sign up for our marketing emails, we collect your name and email address.

We may also receive payment and transaction information through our payment provider, but we do not store your full payment card details.

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Make and deliver your jewellery

  • Process payments

  • Contact you about your order

  • Respond to enquiries

  • Handle refunds, cancellations and complaints

  • Keep records required by law

  • Send marketing emails where you have consented to receive them

  • Protect our business against fraud and misuse

3. Lawful Basis

We process your information because it is necessary to fulfil your order and perform our contract with you.

We may also process information where necessary to comply with legal obligations or for our legitimate interests in operating and protecting our business.

We use your information for marketing only where we have an appropriate lawful basis, including consent where required.

4. Marketing

If you subscribe to our newsletter, we may send you marketing emails about LucienLucienLucien.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting [EMAIL ADDRESS].

Marketing consent is not required to purchase from us.

5. Who We Share Information With

We may share relevant information with service providers necessary to operate our business, including:

  • Squarespace, which hosts and operates our website

  • Payment service providers used through Squarespace Payments

  • Delivery and postal providers

  • Professional advisers or authorities where required by law

We do not sell your personal information.

6. International Transfers

Some of the companies we use may process personal information outside the UK.

Where this happens, we will ensure that appropriate legal safeguards are used where required by applicable data protection law.

7. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purposes described above.

Order and financial records may be kept for longer where required by law.

If you subscribe to marketing, we keep your information while you remain subscribed and may retain limited information about your unsubscribe request so that we do not send you marketing again unintentionally.

8. Your Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict its use

  • Object to certain processing

  • Request your information in a portable format

  • Withdraw consent where processing is based on consent

  • Object to direct marketing

To exercise your rights, contact [EMAIL ADDRESS].

You also have the right to complain to the UK's Information Commissioner's Office (ICO).

9. Providing Your Information

Some information is necessary for us to fulfil an order. For example, we need your name and delivery address to deliver your jewellery.

Your telephone number is optional.

Providing your information for marketing purposes is optional and is not required to purchase from us.

10. Automated Decision-Making

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

11. Contact

For questions about your personal information or this Privacy Policy:

LucienLucienLucien
Email: [EMAIL ADDRESS]
Address: [REDACTED ADDRESS]